Acceptable Use Policy

Guidelines for using FixiWeb.AI responsibly

Last updated: March 10, 2026

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of FixiWeb's website intelligence platform and services (the "Service"). This policy is incorporated into and forms part of our Terms of Service.

By using the Service, you agree to comply with this AUP. We reserve the right to suspend or terminate accounts that violate this policy.

2. Permitted Use

2.1 Authorized Purposes

You may use FixiWeb to:

✅ Monitor websites that you own
✅ Monitor websites for which you have explicit written authorization from the owner
✅ Monitor websites as an authorized employee, contractor, or agent of the website owner
✅ Analyze website security, performance, SEO, accessibility, and functionality
✅ Generate reports for internal business purposes
✅ Implement recommended fixes on websites you control
✅ Share reports with clients if you are an authorized agency or consultant
✅ Use the API within the rate limits of your subscription plan

2.2 Authorization Requirements

Before adding a website to FixiWeb, you must have one of the following:

  1. Ownership: You own the domain and hosting
  2. Written Authorization: Documented permission from the website owner
  3. Employment/Contract: Formal agreement as employee or contractor with website management responsibilities
  4. Agency Agreement: Contract with the website owner for website management services

We may request proof of authorization at any time. Failure to provide proof may result in removal of the website from monitoring and potential account suspension.

3. Prohibited Activities

3.1 Unauthorized Access and Scanning

You may NOT use FixiWeb to:

❌ Scan websites without proper authorization
❌ Probe, scan, or test vulnerabilities of websites you don't control
❌ Attempt to gain unauthorized access to any system, network, or data
❌ Bypass security measures on any website or system
❌ Access non-public areas of websites without permission

3.2 Harmful or Malicious Activities

You may NOT use FixiWeb to:

❌ Conduct denial-of-service (DoS) attacks or flood attacks
❌ Distribute malware, viruses, or other malicious code
❌ Send spam or unsolicited communications
❌ Engage in phishing or social engineering
❌ Harvest email addresses or personal information
❌ Interfere with the operation of any website or network

3.3 Illegal Activities

You may NOT use FixiWeb to:

❌ Violate any applicable laws or regulations
❌ Infringe on intellectual property rights
❌ Facilitate illegal transactions or activities
❌ Distribute illegal content
❌ Engage in activities that could harm minors
❌ Violate export control or sanctions laws

3.4 Service Abuse

You may NOT:

❌ Exceed the usage limits of your subscription plan
❌ Create multiple accounts to circumvent limits
❌ Share account credentials with unauthorized parties
❌ Resell or redistribute the Service without authorization
❌ Use automated tools to access the Service beyond intended API usage
❌ Reverse engineer, decompile, or disassemble the Service
❌ Remove or alter any proprietary notices or labels
❌ Interfere with or disrupt the Service or its infrastructure

3.5 Misrepresentation

You may NOT:

❌ Impersonate any person, entity, or FixiWeb employee
❌ Provide false or misleading information during registration
❌ Falsely claim authorization to scan websites
❌ Misrepresent your affiliation with any organization
❌ Use FixiWeb reports to make false claims about competitors

3.6 Competitive Intelligence

You may NOT use FixiWeb to:

❌ Conduct competitive intelligence gathering against FixiWeb
❌ Copy, replicate, or build a competing service
❌ Benchmark FixiWeb's algorithms or detection methods
❌ Reverse engineer our scanning or AI technologies

4. Usage Limits and Fair Use

4.1 Plan Limits

Each subscription plan has specific limits on:

Current limits are displayed on your dashboard and our Pricing page.

4.2 Fair Use

Even within your plan's limits, excessive or unusual usage patterns may indicate abuse. We consider the following as potential abuse:

4.3 Rate Limiting

To ensure service quality for all users, we implement rate limiting:

If you exceed rate limits, you'll receive a notification and temporary throttling.

5. Content Guidelines

5.1 Websites You Monitor

While we don't control the content of websites you choose to monitor, we reserve the right to remove websites from our system if they contain:

5.2 Information You Provide

Any information you provide to FixiWeb (account details, notes, custom configurations) must not contain:

6. Security Responsibilities

6.1 Account Security

You are responsible for:

6.2 API Key Security

If you use the FixiWeb API:

6.3 Data Security

You are responsible for:

7. Reporting Violations

7.1 How to Report

If you become aware of any violation of this AUP, please report it to:

Email: abuse@fixiweb.ai
Subject: AUP Violation Report

Include as much detail as possible: - Description of the violation - Account or website involved (if known) - Evidence or screenshots (if available) - Your contact information

7.2 Investigation Process

Upon receiving a report: 1. We will acknowledge receipt within 24 hours 2. We will investigate the reported violation 3. We will take appropriate action based on our findings 4. We will notify the reporter of the outcome (where appropriate)

7.3 Confidentiality

All reports are treated confidentially. We will not disclose the identity of reporters except as required by law.

8. Enforcement and Consequences

8.1 Monitoring

We may monitor Service usage to ensure compliance with this AUP. This includes:

8.2 Actions We May Take

If we determine that you have violated this AUP, we may take one or more of the following actions:

Warning - First-time or minor violations may result in a warning - We will explain the violation and required corrective action

Temporary Suspension - Your account may be suspended pending investigation - Access to the Service will be restricted during suspension

Permanent Termination - Serious or repeated violations will result in account termination - All data associated with your account will be deleted - You will not be entitled to a refund

Legal Action - We may pursue legal action for violations that cause significant harm - We may report illegal activities to law enforcement - We may seek damages for losses caused by your actions

8.3 Appeals

If you believe enforcement action was taken in error:

  1. Email appeals@fixiweb.ai within 14 days
  2. Explain why you believe the action was unjustified
  3. Provide any supporting evidence
  4. We will review and respond within 10 business days

9. Changes to This Policy

9.1 Updates

We may update this AUP from time to time. Changes will be:

9.2 Your Responsibility

It is your responsibility to review this AUP periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Acceptable Use Policy:

General Inquiries: support@fixiweb.ai
Abuse Reports: abuse@fixiweb.ai
Appeals: appeals@fixiweb.ai
Legal: legal@fixiweb.ai

11. Examples and Clarifications

11.1 Acceptable Uses - Examples

✅ Website Owner: You run an e-commerce store and want to monitor it for security issues and SEO optimization.

✅ Marketing Agency: Your client hired you to manage their website, and you add it to FixiWeb as part of your services (with their documented agreement).

✅ IT Department: You work in IT and are responsible for your company's websites, so you use FixiWeb to monitor them.

✅ Freelance Developer: A client contracts you to fix their website, and you use FixiWeb to analyze it (with their permission).

11.2 Unacceptable Uses - Examples

❌ Unauthorized Scanning: You scan a competitor's website without their knowledge to find vulnerabilities.

❌ Limit Circumvention: You create multiple free accounts to monitor more websites than your plan allows.

❌ Credential Sharing: You share your FixiWeb login with five colleagues even though your plan only includes one user.

❌ Service Reselling: You offer "website audits" using FixiWeb without being on the Agency plan or having authorization to resell.

❌ Malicious Intent: You use FixiWeb's security analysis to find vulnerabilities, then exploit them rather than fix them.

3.7 AI and Automation Misuse

Because FixiWeb is capable of executing active changes on websites, the following are explicitly prohibited:

❌ Using FixiWeb's automated fix capabilities on websites you do not own or do not have explicit written authorization to modify

❌ Authorizing the Computer Use Agent to execute actions beyond the specific fix you have reviewed and approved

❌ Attempting to manipulate FixiWeb's AI systems to generate fixes that could damage, deface, or compromise a website

❌ Using fix execution capabilities to introduce malicious code, backdoors, or unauthorized scripts into any website

❌ Circumventing the approval gate — attempting to trigger automated fix execution without going through the review and approval workflow

❌ Using FixiWeb's scanning capabilities as a vulnerability reconnaissance tool against websites you do not operate

12. Anti-Reselling

FixiWeb services may not be resold, redistributed, or offered as part of a third-party service without prior written authorization from FixiWeb LLC. Agency plan users may provide scan results and reports to their clients as part of their professional services, but may not resell direct access to the FixiWeb platform.

This Acceptable Use Policy is part of and should be read in conjunction with our Terms of Service and Privacy Policy.