Customer Support Specialist
Remote · Part-time or Full-time
We're looking for a technical support specialist who understands how websites work and enjoys helping people solve real problems. You'll be the first point of contact for FixiWeb users - helping them understand issues, apply fixes, and get real value from the product.
What you'll do
- Respond to user inquiries via email and chat
- Help users understand scan results and apply fixes
- Reproduce bugs and document them clearly for the engineering team
- Write and maintain help center content
- Identify common pain points and suggest product improvements
What we're looking for
- Experience with websites - HTML/CSS basics, CMS platforms (WordPress, Shopify, etc.)
- Strong written communication in English
- Patience and empathy when working with non-technical users
- Comfortable working independently in a remote, async environment
- Bonus: familiarity with SEO, performance, or security concepts
Don't see a fit?
We're always interested in hearing from talented people. Tell us what you'd bring to FixiWeb.
careers@fixiweb.ai