Refund Policy

Refund Policy Overview

FixiWeb offers time-limited refund windows as described below. Outside of these windows, all fees are non-refundable. By subscribing to a paid plan, you agree to this refund policy. We encourage you to use the free plan before committing to a paid subscription.

1. Free Plan

1.1 No Payment Required

FixiWeb offers a Free plan that does not require a credit card. You can explore FixiWeb's core features at no cost before deciding whether to subscribe to a paid plan.

1.2 Upgrading to a Paid Plan

When you choose to upgrade: - You select a paid plan and complete checkout - You are only charged once you explicitly subscribe - You will never be charged without explicitly choosing to subscribe

2. Monthly Subscriptions

2.1 14-Day Money-Back Guarantee

If you subscribe to a monthly plan and are not satisfied within the first 14 days, we will provide a full refund.

2.2 After 14 Days

After the initial 14-day period: - No refunds will be provided for partial months - You may cancel at any time - You will retain access to paid features until the end of your billing period - You will not be charged for subsequent months

2.3 How to Request a Refund

To request a refund within the 14-day window: 1. Email billing@fixiweb.ai with your account email 2. Include "Refund Request" in the subject line 3. Briefly let us know why you're requesting a refund (optional, but helps us improve)

We will process your refund within 5-7 business days.

3. Annual Subscriptions

3.1 30-Day Money-Back Guarantee

Annual subscriptions include a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we will provide a full refund.

3.2 After 30 Days

After the 30-day refund window, the full annual subscription fee is non-refundable. No pro-rated refunds are issued for the unused portion of the subscription period, regardless of the reason for cancellation. Cancellation prevents future renewals but does not entitle you to a refund for the current subscription year.

3.3 Pro-Rated Refunds

We do not offer pro-rated refunds for annual subscriptions after the 30-day guarantee period. We encourage you to use the monthly plan first if you're uncertain about committing to a full year.

4. Upgrades and Downgrades

Moving from the Free plan to a paid plan is done in your dashboard. Switching between paid plans is made for you by our support team: email support@fixiweb.ai with the plan you want. Cancelling, which moves you back to Free, is done in the billing portal (Billing → Manage Billing) and takes effect at the end of your current billing period.

4.1 Upgrading Your Plan

When you upgrade to a higher plan: - The new features are available immediately - You will be charged the pro-rated difference for the remainder of your billing period - Your next billing date remains the same

4.2 Downgrading Your Plan

When you downgrade to a lower plan: - The change takes effect at your next billing date - You retain access to your current plan's features until then - No refund is provided for the difference in plan prices

5. Plan Changes and Price Increases

5.1 Feature Changes

If we remove significant features from a plan you're subscribed to: - We will notify you at least 30 days in advance - You may cancel and receive a pro-rated refund for the remaining period - We will offer comparable alternatives where possible

5.2 Price Increases

If we increase the price of your plan: - Existing subscribers will be notified at least 30 days before the change - You will be locked into your current rate until your next renewal - At renewal, you may choose to continue at the new rate, downgrade, or cancel

6. Service Disruptions

6.1 Extended Outages

If the FixiWeb service experiences an extended outage (more than 24 consecutive hours), you may request: - A pro-rated credit for the affected period - An extension of your subscription by the affected duration

6.2 Scheduled Maintenance

Scheduled maintenance does not qualify for credits or refunds. We will provide advance notice of scheduled maintenance whenever possible.

7. Exceptions

7.1 Non-Refundable Situations

Except where the 14-day (monthly) or 30-day (annual) money-back guarantee in Sections 2 and 3 applies, no refund will be provided in the following situations:

• Account suspension or termination due to Terms of Service or Acceptable Use Policy violations — no refund will be issued for any remaining period
• Failure to cancel before automatic renewal — you are solely responsible for managing your subscription and cancellation dates
• Dissatisfaction with features accurately described on our website or in these Terms
• Changes in your business needs, budget, or circumstances unrelated to a material failure of the Service
• After the applicable refund window has expired
• Scan results or AI recommendations that do not meet your expectations — FixiWeb does not guarantee specific outcomes

7.2 Fraudulent Activity

Any fraudulent activity, including but not limited to: - Requesting multiple refunds across different accounts - Using the service extensively before requesting a refund - Attempting to manipulate the refund process

...will result in denial of the refund request and may lead to account termination.

8. Cancellation and Renewal

8.1 How to Cancel

You can cancel your subscription at any time by: 1. Going to Billing → Manage Billing in your dashboard, which opens our payment provider's secure billing portal 2. Emailing support@fixiweb.ai with your cancellation request

8.2 Cancellation Confirmation

Your cancellation is confirmed in the billing portal. If you need a copy of your data, email support@fixiweb.ai.

8.3 Automatic Renewal

All subscriptions automatically renew unless cancelled before the renewal date. Your next renewal date is shown in the billing portal (Billing → Manage Billing).

8.4 Missed Cancellation Window

If you intended to cancel but forgot and were charged for a renewal: - Contact us within 48 hours of the charge - We will review your account activity - If you haven't used the service in the new billing period, we may provide a full refund at our discretion

9. Refund Processing

9.1 Refund Method

Refunds are processed to the original payment method: - Credit/debit card refunds: 5-10 business days - Bank transfers: 10-15 business days - Processing time depends on your bank or card issuer

9.2 Currency

Refunds are issued in the same currency as the original payment. Any exchange rate differences are not our responsibility.

9.3 Partial Payments

If your original payment was made in installments or multiple transactions, refunds will be applied proportionally.

10. Special Circumstances

10.1 Disputes

If you disagree with a refund decision: 1. Email billing@fixiweb.ai with details of your case 2. Include any relevant documentation 3. We will review and respond within 5 business days

10.2 Chargebacks

Before filing a chargeback with your credit card company, please contact us first. We are usually able to resolve issues faster and more favorably through direct communication.

Before filing a chargeback, you are required to contact us and allow 10 business days for resolution. Filing a chargeback without first exhausting this process constitutes a breach of these Terms and may result in:

• Immediate and permanent account termination
• Ineligibility for any future refunds or credits
• Recovery of chargeback fees and associated costs if the dispute is resolved in our favor
• Referral to a collections process for amounts owed

11. Contact Us

For all refund-related inquiries:

Email: support@fixiweb.ai
Subject: Include "Refund" or "Billing" for faster processing

Response Time: We respond to all refund requests within 2 business days.

12. Fix Credits

FixiWeb does not currently sell fix credits. If they are offered in the future, their refund terms will be added here before they go on sale.

13. Plan Downgrades

13.1 Downgrade Policy

When downgrading to a lower plan, you retain access to your current plan features until the end of the current billing period. The unused portion of higher-tier plans is not refundable.

13.2 Feature Access

After the billing period ends, features exclusive to the higher-tier plan will no longer be available. Your data (scan history, reports) will be retained according to the data retention policy of your new plan.

14. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

Thank you for choosing FixiWeb. We appreciate your business and are committed to providing you with an excellent experience.