Terms of Service - FixiWeb.AI

1. Introduction and Acceptance

1.1 Agreement to Terms

Welcome to FixiWeb.AI, operated by Fixiweb, LLC, a Delaware limited liability company ("FixiWeb," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the FixiWeb website located at fixiweb.ai, fixiweb.ai/dashboard, and any related services, features, content, or applications offered by FixiWeb (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

1.2 Eligibility

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" refers to both you individually and that entity.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

2. Description of Service

2.1 Overview

FixiWeb is an AI-powered website operations platform that provides autonomous monitoring, issue detection, and fix execution across websites and CMS platforms. The platform includes:

Website Monitoring: Continuous 24/7 scanning of websites for issues across 110+ service checks covering security, SEO, performance, accessibility, and functionality
Issue Detection: Automated identification of vulnerabilities, broken elements, configuration errors, and compliance gaps
AI-Powered Analysis: AI-driven root cause analysis and fix generation using multiple model tiers
Automated Fix Execution: on platforms FixiWeb has certified for repair, an approved fix is applied to your website through the platform's own API, the FixiWeb connector, or a deterministic playbook — each requiring your approval before execution, fix by fix or in advance by category under Autopilot (§2.2). The Computer Use Agent is a separate opt-in path you initiate; it is not part of the automatic chain
AI-Guided Fixes: Step-by-step guidance for issues requiring human judgment, delivered through the in-dashboard assistant
Notifications: Real-time and scheduled alerts via email (Slack and WhatsApp alerts are coming soon)
Reporting: Website health reports and historical scan data
AI Agent Readiness: Assessment of your website's discoverability and compatibility with AI agents and crawlers

2.2 User Approval Required

Important: FixiWeb does not apply a fix to your website without your authorization. By default, each fix requires your explicit approval before any change is made.

Autopilot. If you choose to turn on Autopilot (called “Agent Mode” in earlier versions of these Terms), you select the categories of fix it may apply and give your consent, and FixiWeb may then apply eligible fixes in those categories without asking you each time. Autopilot is off unless you turn it on; FixiWeb never turns it on for you. FixiWeb records the version of the consent you gave and of these Terms, and asks for your consent again before Autopilot applies a category you have not consented to, or after the consent wording changes. Some kinds of change are never applied by Autopilot and always wait for your approval. You can pause Autopilot, change its categories or turn it off at any time.

You are responsible for reviewing proposed changes before approving them, and the changes made under Autopilot.

2.2A WordPress Connection Approval

When you approve FixiWeb on a WordPress site, you approve it once, in WordPress, and that single approval is the whole of the connection. By approving, you allow FixiWeb to:

make the changes you approve on that site — or, under Autopilot, the kinds of change you have chosen — as the WordPress account you approve with;
check whether the FixiWeb plugin is on your site, switch it on if it is installed but off, and connect it, so that repairs that need it can run. FixiWeb never installs software on your site; if the plugin is not there, you add it yourself and FixiWeb then finishes connecting it;
show you everything it did on the connection’s page in Settings, and stop the moment you disconnect.

The approval does not let FixiWeb create users, install software, or change settings beyond a repair you approved. If a repair would need WordPress to grant something the approval does not already cover, FixiWeb asks you again at that point and does nothing until you answer. You can disconnect at any time from Settings, or by deleting the application password in your WordPress profile; either ends FixiWeb’s access. Where you approved FixiWeb under earlier wording, the plugin steps above are not covered until you allow them, once, at the repair that needs them.

2.2B Specialist-Assisted Repairs

When a repair you requested or approved does not complete automatically, FixiWeb may complete that repair with the help of a FixiWeb specialist. A specialist-assisted repair is limited as follows:

It covers only the specific issue you requested or approved a repair for — fix by fix, or within a category you consented to under Autopilot. It is not a general authority to manage, administer or change your website.
The change is made through a connection you have already authorized for your website, such as the platform’s API or the FixiWeb connector. Specialists do not receive your credentials and do not sign in to your website or your accounts.
A specialist may examine and change only what that repair requires. FixiWeb does not use the access to explore or change anything unrelated to it.
The same account, ownership and security restrictions apply as for an automatic repair, and every specialist action is recorded: who acted, under which authorization, and what was changed.
FixiWeb checks the result after the change. Where the repair supports Undo, you can undo it the same way as an automatic repair; not every repair can be undone.
Requesting or approving a specialist-assisted repair does not turn on Autopilot or add Autopilot categories, and turning on Autopilot does not authorize a specialist to do anything beyond completing the specific repair.

A specialist-assisted repair is a repair you authorized. Section 7.4 applies to it in the same way as to any other repair, and it does not transfer responsibility for your website to FixiWeb.

2.3 AI-Generated Outputs and Transparency

FixiWeb uses AI systems (including OpenAI and Anthropic models) to generate recommendations, summaries, and fix outputs. AI-generated outputs may be incomplete, incorrect, or unsuitable for your specific configuration.

FixiWeb does not promise 100% accuracy or guaranteed improvements. You remain responsible for reviewing all AI outputs and validating changes before applying them to your website.

2.4 Automated Fix Execution and the Computer Use Agent

FixiWeb executes an approved fix automatically through the platform's own API, the FixiWeb connector, or a deterministic playbook. The Computer Use Agent ("CU Agent") is not one of those mechanisms and never runs on its own: it is a separate path you initiate yourself, in which an AI-powered agent signs into your CMS or website backend on your behalf to apply a fix you have approved. By authorizing the CU Agent to act on your website, you acknowledge and agree that:

You have reviewed and approved the specific fix before execution. FixiWeb acts solely as your authorized agent, executing your explicit instruction.
You are responsible for maintaining backups of your website, database, and files before authorizing any automated action. FixiWeb does not create backups on your behalf.
How credentials are kept. Any CMS credentials you provide for the opt-in CU Agent are used exclusively to execute actions you approve. They are never logged. They are stored encrypted and expire 30 days after they are last used; you can delete them at any time from the site's settings, and they are deleted when you delete your account.
You accept responsibility for unintended consequences arising from changes you have approved and authorized. FixiWeb shall not be liable for website downtime, data loss, or functionality issues resulting from user-approved fix executions.
Platform compatibility. Scanning and monitoring are available on any website. Automated fix execution is available only on the platforms FixiWeb has certified for repair — today WordPress, Shopify and Wix, and Webflow for page titles and meta descriptions — and the certified list may change as further platforms are proven. On every other platform FixiWeb delivers the finding and instructions rather than executing a change. Where execution is available, results may vary depending on your specific theme, plugins, or custom configurations, and no specific outcome is guaranteed.

2.5 Domain Verification

To use certain features of the Service, you may be required to verify ownership or control of the domain(s) you wish to scan. Domain verification may be performed through DNS record addition, HTML file upload, or other methods as specified by the Service. You agree to complete domain verification truthfully and only for domains you own or are authorized to manage.

2.6 Service Availability

We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice when possible)
Emergency maintenance
Factors beyond our reasonable control

2.7 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

3.2 Account Security

You are responsible for safeguarding the password used to access the Service. We recommend using a strong, unique password and enabling two-factor authentication when available.

We will never ask for your password via email or phone. If you receive such a request, please report it to security@fixiweb.ai.

3.3 Account Termination

You may terminate your account at any time through your account settings or by contacting us at support@fixiweb.ai.

We may suspend or terminate your account if:

You violate these Terms
We are required to do so by law
We reasonably believe your conduct may harm FixiWeb, our users, or third parties
Your account has been inactive for more than 12 months (free accounts only)

4. Subscription Plans and Billing

4.1 Free and Paid Plans

FixiWeb offers both free and paid subscription plans:

Free Plan - Limited number of websites - Limited scans per month - Basic features

Paid Plans (Pro, Agency, Enterprise) - More frequent scans and uptime checks - Approved fixes on supported platforms - More websites on Agency and Enterprise

Full details of current plans and pricing are available at fixiweb.ai/pricing.

4.2 Payment Terms

For paid subscriptions:

Billing Cycle: Subscriptions are billed monthly or annually, as selected at purchase
Payment Processing: All payments are processed securely through Stripe, our third-party payment processor. By subscribing to a paid plan, you agree to Stripe's terms of service.
Payment Methods: We accept major credit cards and other payment methods as displayed at checkout
Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date
Price Changes: We may change prices with 30 days' notice; existing subscriptions continue at the current rate until renewal

4.3 Evaluating FixiWeb and Cancelling

The Free plan is how you evaluate FixiWeb: it needs no payment information and does not expire. A paid subscription begins when you complete checkout and are charged.

You may cancel a paid subscription at any time. Cancelling stops renewal; you keep access to your paid plan until the end of the billing period you have already paid for, and your account then moves to the Free plan
Cancelling does not by itself refund the current period. Refunds are described in section 4.4

4.4 Refund Policy

Monthly Subscriptions: We offer a 14-day money-back guarantee for new subscriptions. After 14 days, no refunds are provided for partial months.
Annual Subscriptions: We offer a 30-day money-back guarantee. After 30 days, you may cancel but no refund will be provided for the remaining period.
Downgrades: If you downgrade your plan, the new rate takes effect at the next billing cycle. No partial refunds are provided.

To request a refund, contact billing@fixiweb.ai within the applicable refund period.

4.5 Fix Credits

FixiWeb does not currently sell fix credits. Automated fixes are included in paid plans, as described at fixiweb.ai/pricing. If fix credits are offered in the future, their terms will be added here before they go on sale.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. By adding a website to FixiWeb, you represent and warrant that you own the domain or have explicit written authorization from the domain owner to monitor and modify it. You agree to use the Service only to:

Monitor and analyze websites you own or have authorization to scan
Improve your website's security, performance, and compliance
Generate reports and recommendations for legitimate business purposes

5.2 Prohibited Conduct

You agree NOT to:

Unauthorized Access - Scan websites without proper authorization from the website owner - Attempt to gain unauthorized access to any portion of the Service - Use the Service to probe, scan, or test the vulnerability of third-party systems without authorization

Harmful Activities - Use the Service to conduct denial-of-service attacks - Introduce malware, viruses, or other harmful code - Interfere with or disrupt the Service or servers connected to the Service - Use the Service for any illegal purpose

Abuse of Service - Exceed the usage limits of your subscription plan - Share your account credentials with others - Resell or redistribute the Service without authorization - Circumvent any technical limitations or access controls

Anti-Reselling - You may not resell, sublicense, or redistribute FixiWeb services, reports, or scan results to third parties without prior written permission from FixiWeb LLC - Agency plan holders may share reports with their direct clients as part of their contracted services, but may not white-label or resell the Service itself

Misrepresentation - Impersonate any person or entity - Falsely state or misrepresent your affiliation with any person or entity - Provide false or misleading information

5.3 Consequences of Violation

Violation of these acceptable use policies may result in:

Warning and request to cease the prohibited activity
Temporary suspension of your account
Permanent termination of your account
Legal action if warranted

6. Intellectual Property

6.1 FixiWeb Ownership

The Service, including all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof), is owned by FixiWeb and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

6.3 Restrictions

You may not:

Copy, modify, or distribute the Service or any part thereof
Reverse engineer, decompile, or disassemble the Service
Remove any copyright, trademark, or other proprietary notices
Use our trademarks without prior written consent

6.4 Your Content

You retain ownership of any content you submit to the Service (such as website URLs, configurations, and notes). By submitting content, you grant us a limited license to use, process, and store that content as necessary to provide the Service.

6.5 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation to you.

7. Third-Party Services

7.1 Integrations

The Service may integrate with or link to third-party services (such as payment processors, email providers, or analytics tools). Your use of such third-party services is subject to their respective terms and privacy policies.

7.2 Third-Party Websites

When you use FixiWeb to scan a website, we access that website as an automated tool. We are not responsible for the content, privacy practices, or availability of any third-party websites you choose to scan.

7.3 No Endorsement

Reference to any third-party products, services, or websites does not constitute or imply endorsement by FixiWeb.

7.4 Autonomous Operations and Website Responsibility

FixiWeb operates as a SilentOps layer — it monitors your website continuously and surfaces issues and approved fixes, but you remain the sole party responsible for your website at all times. Specifically:

Owner responsibility: Enabling FixiWeb monitoring, approving any automated fix, turning on Autopilot or authorizing a specialist-assisted repair does not transfer operational, legal, or editorial responsibility for your website to FixiWeb. You remain fully accountable for your website's content, legality, accessibility compliance, and security posture.
Approval gate: Every automated fix requires your authorization before execution - your approval of that fix or, if you have turned on Autopilot, your advance approval of its category. A specialist-assisted repair (§2.2B) only completes a repair you authorized in one of those ways. FixiWeb does not apply changes without user authorization.
Backup responsibility: You are solely responsible for maintaining current backups of your website, database, and files. FixiWeb does not create or maintain backups on your behalf. We strongly recommend taking a full backup before approving any automated fix execution.
Third-party compatibility: Automated fixes are designed to be safe and targeted, but may interact unexpectedly with custom themes, plugins, or configurations specific to your environment. No guarantee of compatibility is made.

8. Disclaimers and Limitations

8.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 No Guarantee of Results

We do not guarantee that:

The Service will detect all issues on your website
AI-generated recommendations or automated fixes will fully resolve any specific issue
Your website will achieve any particular ranking, performance, security level, or compliance status
Automated fixes will be compatible with your specific theme, plugins, CMS version, or hosting environment
The Service will be error-free or uninterrupted
Any fix applied via the Computer Use Agent will produce the exact visual or functional result you expected

AI-generated outputs — including issue diagnoses, fix code, and recommendations — are provided for informational purposes and should be reviewed before application. FixiWeb is a tool to assist you, not a guarantee of website correctness.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FIXIWEB, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

Loss of profits, data, use, goodwill, or other intangible losses
Damages resulting from unauthorized access to or alteration of your data
Damages resulting from any third-party content or conduct
Any other damages arising out of or related to your use of the Service

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

8.4 Basis of the Bargain

THE DISCLAIMERS AND LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN US. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

9. Indemnification

You agree to indemnify, defend, and hold harmless FixiWeb and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Service
Your violation of these Terms
Your violation of any rights of a third party
Any content you submit to the Service
Your scanning of any website without proper authorization

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Fixiweb, LLC is incorporated in the State of Delaware.

10.2 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@fixiweb.ai and attempt to resolve the dispute informally for at least 30 days.

10.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration in Wilmington, Delaware, USA, in accordance with the rules of the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

10.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

10.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and FixiWeb regarding the Service.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

11.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

11.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet or telecommunications failures.

11.6 Notices

We may provide notices to you via email to the address associated with your account, or by posting on the Service. You may provide notices to us at legal@fixiweb.ai.

12. Contact Information

If you have any questions about these Terms, please contact us:

FixiWeb.AI

Email: legal@fixiweb.ai
Support: support@fixiweb.ai
Website: https://fixiweb.ai

By using FixiWeb, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.